Privacy Policy

Last updated: October 8, 2026

Night Desk is an AI chat assistant service operated by Creator Bridge. It lets business owners add a chat widget to their website so that an AI assistant can answer visitors' questions using the business information and products the owner provides. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By creating an account or using Night Desk you agree to this policy.

1. Information we collect

Account information. Your email address and password. Passwords are handled by our authentication provider and are stored in hashed form, we cannot see them.

Profile and business information. Your display name, profile photo, business name, description, services and prices, opening hours, location, FAQs and policies, urgent contact number, reply language and tone, the assistant name and welcome message, and the list of websites allowed to use your chat widget.

Products. The products you add, such as name, price, category, sizes, colours, description, link and availability.

Website visitor messages. When a visitor uses the chat widget on your website, we receive and store the text of their messages, the time, the replies sent by the AI, and any replies you write yourself. We do not ask visitors for their name or contact details, but visitors may choose to type such details into a message, in which case they are stored as part of the conversation.

Visitor identifier. The widget saves a random identifier in the visitor's browser (local storage) so that their conversation can continue between messages and page visits. It is not linked to the visitor's name or email and is not used for advertising.

Technical information. Basic logs (such as request time, status and errors) created by our hosting provider to keep the service running and secure.

2. How we use information

We do not use your data or your visitors' messages for advertising, and we do not build advertising profiles.

3. We do not sell your data

We do not sell, rent or trade your personal information or your visitors' information to anyone. We share information only in the limited cases described in this policy.

4. Service providers and AI processing

To run Night Desk we rely on trusted third parties, and they process data only as needed to provide their service:

We may also disclose information if required by law, court order or a valid legal request, or to protect the rights, safety and security of Night Desk, our users or the public.

5. Your visitors' data and your responsibilities

The messages visitors send through your website belong to your business relationship with them. For that data, you decide why it is collected, and Night Desk processes it on your behalf to provide the service. You are responsible for having a lawful basis to communicate with your visitors, for telling them that replies may be automated or AI generated where the law requires it (for example in your own website privacy notice), and for the accuracy of the business information and products you give the AI.

6. AI-generated replies

Replies are produced by an AI model and may sometimes be incomplete, inaccurate or unsuitable. The AI is instructed to use only the information you provide, but we cannot guarantee that every reply is correct. You should keep your information accurate and up to date, review your conversations in the dashboard, and handle sensitive matters such as payments, bookings, complaints, medical or legal questions yourself. You can take over any conversation and reply yourself. While you are in control of a conversation, the AI does not reply in it. Night Desk is not a substitute for professional advice.

7. Data security

We take reasonable technical and organisational measures to protect information, including secure (HTTPS) connections, hashed passwords, access controls on our database, and limiting who can access production systems. No method of transmission or storage is completely secure, so we cannot promise absolute security. Please choose a strong, unique password, keep your login details private, and tell us immediately at the email below if you suspect unauthorised access to your account.

8. Data retention

We keep your account, business information, products and conversation history for as long as your account is active. When you delete your account, we delete your business information, products and conversation history from our systems. Limited technical logs and backups held by our providers may remain for a short period before they are removed in the normal course of operation, and we may keep information longer where the law requires it.

9. Your rights and choices

You can, at any time:

Depending on where you live, you may also have the right to object to or restrict certain processing or to complain to a data protection authority. We will respond to genuine requests within a reasonable time.

10. Data deletion instructions

To delete your data, log in, open Settings, and choose "Delete my account". If you cannot log in, email us at creatorbridge.agencyofficial@gmail.com from the email address linked to your account with the subject "Delete my data", and we will delete it. If a website visitor wants their messages removed, they can contact the business whose website they used, or email us and we will help the business owner process the request. Visitors can also clear their browser's site data to remove the random identifier saved by the widget.

11. Acceptable use and our rights

You agree not to use Night Desk to send spam or unlawful, harmful, deceptive or abusive content, to infringe anyone's rights, to break the rules of Google or other providers we use, to interfere with or attempt to gain unauthorised access to the service or other users' data, or to copy, resell or reverse engineer the service. We may suspend or terminate accounts that break these rules or put the service or other users at risk, and we may cooperate with the relevant providers and authorities. Night Desk, its name, logo, design and software remain the property of Creator Bridge and its licensors.

12. Service availability and liability

Night Desk depends on third party providers (Google, Supabase, Vercel and others) and may be interrupted, changed or limited by them or by factors outside our control. The service is provided "as is" and "as available". To the fullest extent permitted by law, Night Desk and Creator Bridge are not liable for indirect or consequential losses, lost profits or lost business, or for messages that are delayed, not delivered or inaccurate, and our total liability for any claim is limited to the amount you paid us for the service in the three months before the claim, which is zero for free accounts. Nothing in this policy limits any liability that cannot be limited by law.

13. Children

Night Desk is for businesses and adults. It is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us information, contact us and we will delete it.

14. International use

Our providers may store and process information on servers in countries other than yours. By using Night Desk you understand that your information may be transferred to and processed in those countries.

15. Future channels

Night Desk currently works through a chat widget on your website. If we later add other channels, such as messaging apps or online store integrations, we will update this policy before they are available and ask for your permission where it is required.

16. Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date above, and for significant changes we will try to notify you in the app or by email. Continuing to use Night Desk after changes means you accept the updated policy.

17. Contact us

Questions, requests or concerns about privacy or your data? Email creatorbridge.agencyofficial@gmail.com.